City Wellbeing Practice is merging with Brayford Square Surgery to provide you with a better and more sustainable service including additional clinical expertise.

CWB and BSS Merger - Patient Engagment Report

For more information please read our patient letter  ** (patient to click here to open letter)

Frequently Asked Questions   **(patient to click here to see FAQs)

City Wellbeing Merger - Patient letter

Frequently Asked Questions City Wellbeing Practice

Please do not contact your GP for a COVID-19 vaccine

The first phase of the NHS Covid-19 vaccination programme has started. When it is the right time you will receive an invitation to come forward. For most people this will be a letter, either from your GP or the national NHS. This letter will include all the information you will need to book appointments, including your NHS number. Please do not contact the NHS to get an appointment until you get this letter. Information on the vaccine is available here:

Rights & Responsibilities

You have the right to:

    • Register and receive treatment provided that you are eligible for NHS treatment, living within our practice area and have not previously been deregistered by this practice (this does not apply if our list is full in which case an explanatory letter is provided)

    • Consult with a GP or Practice Nurse within 24 practice working hours for urgent medical problems

    • As a registered patient access our out of hours deputising service

    • Refuse to be treated in front of medical students

    • Have your treatment explained to you

    • Expect all practice personnel to maintain appropriate levels of confidentiality when dealing with your medical records

You have the responsibility to:

    • Make and keep appropriate GP and Practice Nurse appointments

    • Notify the surgery at least 1 hours in advance if you are unable to keep an appointment

    • Order repeat prescriptions using one of the correct procedures, allowing 2 days for processing

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