Rights & Responsibilities

You have the right to:

    • Register and receive treatment provided that you are eligible for NHS treatment, living within our practice area and have not previously been deregistered by this practice (this does not apply if our list is full in which case an explanatory letter is provided)

    • Consult with a GP or Practice Nurse within 24 practice working hours for urgent medical problems

    • As a registered patient access our out of hours deputising service

    • Refuse to be treated in front of medical students

    • Have your treatment explained to you

    • Expect all practice personnel to maintain appropriate levels of confidentiality when dealing with your medical records

You have the responsibility to:

    • Make and keep appropriate GP and Practice Nurse appointments

    • Notify the surgery at least 1 hours in advance if you are unable to keep an appointment

    • Order repeat prescriptions using one of the correct procedures, allowing 2 days for processing

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