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City Wellbeing Merger - Patient letter

Frequently Asked Questions City Wellbeing Practice

Please do not contact your GP for a COVID-19 vaccine

The first phase of the NHS Covid-19 vaccination programme has started. When it is the right time you will receive an invitation to come forward. For most people this will be a letter, either from your GP or the national NHS. This letter will include all the information you will need to book appointments, including your NHS number. Please do not contact the NHS to get an appointment until you get this letter. Information on the vaccine is available here: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/

Appointments

Urgent Medical Appointments

If you require an urgent appointment, please phone 0207 488 4240 before 11:30 am. The receptionist will take your contact number and information about why you are calling.  This will be passe to the on-call doctor who will ring you back. 

Triage Appointments

Triage is where the doctor will assess your problem over the phone and ensure that you receive the appropriate level of care.  To make a triage appointment call the surgery on 0207 488 4240 and once you are put through to a receptionist, inform them that you want to speak to or see a doctor and you will be put onto the triage list.

Minor Ailments

For minor illnesses a patient may get advice and treatment from the local pharmacists under the Pharmacy First Scheme.  Please ask the reception team for further details.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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